Shipping policy
ALUNERIA Shipping Policy
Shipping availability and rates
Available delivery destinations, shipping services and charges are shown at checkout after you enter your delivery address. Rates depend on the supplier, items ordered and destination. We do not currently offer a blanket free-shipping guarantee.
Processing and delivery
Our products are fulfilled by independent supplier partners through Shopify Collective. Processing times vary by supplier and product. Any dispatch estimate is separate from carrier transit time. Delivery estimates are not guaranteed and may be affected by weekends, holidays, carrier delays or customs.
Orders from multiple suppliers
Items in one order may ship separately from different suppliers, arrive on different dates and have separate tracking numbers. Shipping charges for the available shipments are included in the total displayed at checkout before payment.
Tracking and delivery issues
When tracking is available, shipment details are sent to the email address provided with your order. Please check that your address is correct before placing your order. For a delayed, missing, damaged or incorrect delivery, contact ALUNERIA through the Contact page at https://aluneria.com/pages/contact and include your order number. We will investigate with the supplier and carrier and explain the available resolution.
Questions or changes
Contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed once processing or shipping has started. This policy does not limit any rights you have under applicable consumer law.