Refund policy
ALUNERIA Returns and Refunds Policy
30-day return window
You may request a return within 30 days of receiving your item. Please contact ALUNERIA through https://aluneria.com/pages/contact with your order number, the item you wish to return and the reason for your request.
Item condition
For a change-of-mind return, items must be unused, in their original condition and packaging, with any original tags or seals intact. Please retain proof of purchase. For beauty and personal-care products, keep hygiene seals intact and do not use the item before requesting a change-of-mind return. These conditions do not restrict claims for faulty, damaged or incorrect items or other statutory rights.
Return instructions and labels
Please request a return before sending anything back. Products are fulfilled by different supplier partners, so return addresses may vary by item. We will provide the correct instructions and return label. Do not send items to an address on the original parcel unless instructed. Under our current Collective return setup, the supplier is expected to create the label within 2 days after the return is created. There is no return-label fee or restocking fee for returns handled under this policy.
Damaged, faulty or incorrect items
Contact us promptly if an item arrives damaged, faulty or different from your order. Include your order number, a description and, where possible, photographs of the item and packaging. We will review the issue with the supplier and arrange the appropriate resolution.
Refunds
We will notify you of the outcome after your return has been received and assessed. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Any refund of original delivery charges will be assessed with the return and in accordance with applicable consumer law.
Exchanges and cancellations
Contact us for exchange options; replacement stock is not guaranteed. Request cancellations as soon as possible. We cannot guarantee cancellation once an order has entered fulfillment.
Your rights
This policy does not exclude or limit rights or remedies available under applicable consumer law. Contact ALUNERIA through the Contact page with any questions.